Terms and conditions

In any event, delivery charges will be indicated to the Customer on the Website before the Customer accepts the Order and will be reiterated in the Order confirmation email sent by Rue de Verneuil, as well as on the delivery notes.

9.3.

In order for the delivery times indicated in this Article to be met, the Customer must ensure that accurate and complete information regarding the delivery address has been provided (including, but not limited to: street number, building number, staircase, access codes, names and/or intercom numbers, etc.). Inaccurate information may result in additional delivery delays or re-shipment.

Home delivery

Using the shipment tracking number, the Customer may track the progress of their parcel on the carrier’s website.

The Customer is informed that it is their responsibility to provide all information necessary for proper delivery (access codes, delivery instructions, etc.).

Upon delivery, the Customer or the recipient of the Order signs a delivery receipt. This receipt constitutes proof of delivery by Rue de Verneuil and receipt of the ordered Products by the Customer or the recipient.

If the Customer is absent at the time of home delivery, a delivery notice will inform the Customer of the parcel retention and collection conditions, which are under the sole responsibility of the carrier.

In the event of absence, the Customer or the recipient of the Order will receive a delivery notice allowing them to contact the carrier using the contact details provided in order to arrange an alternative delivery date.

Delivery to a pickup point

The Customer will be informed by email when the Order is available for collection at the selected pickup point. To collect the Order, the Customer must attend during the opening hours of the selected pickup point and present a valid form of identification together with the Order confirmation email.

If the Customer is unable to collect the Product from the pickup point, they may authorize a third party to do so. The authorized person must present a written authorization, their own identification, and the Customer’s identification. The Customer has fourteen (14) calendar days from receipt of the Order to collect it.

If the Customer refuses delivery of the parcel or fails to collect the parcel from the pickup point within the specified timeframe, delivery charges, where applicable, shall not be refunded. The Products will then be returned to Rue de Verneuil. The Customer will be refunded within fourteen (14) calendar days from receipt of the returned Products by Rue de Verneuil.

9.5. E-Reservation

Rue de Verneuil also offers Customers the option of a free in-store E-Reservation.

Products are offered subject to availability in the Boutique selected on the Website. If an E-Reservation cannot be processed, in whole or in part, due to unavailability of a reserved Product after the E-Reservation has been placed, the Customer will be informed by email and the E-Reservation for the relevant Product will be automatically cancelled.

The Customer will be informed by email of the confirmation of their E-Reservation at the selected Boutique.

To collect the Order, the Customer must attend the selected Boutique during opening hours and present a valid form of identification together with the E-Reservation confirmation email.

Payment for E-Reservation

No online payment is required.

Payment shall be made upon collection of the Order at the selected Boutique.

The reserved Product becomes the property of the Customer only once full payment has been made, using the payment methods normally accepted in Boutique.

Collection of E-Reservation

The Customer has forty-eight (48) hours from receipt of the E-Reservation confirmation email or SMS to attend the Boutique and collect the reserved Product(s).

After this forty-eight (48) hour period, the E-Reservation will be automatically cancelled and the Boutique may return the uncollected Products to sale.

Withdrawal

Customers opting for E-Reservation benefit from the same withdrawal period as that applicable to in-store purchases. As collection and payment take place in store, the sale is deemed to be concluded in the Boutique and the online reservation does not constitute a distance sale.

9.6.

Upon receipt of the Order, the Customer must verify the conformity of the Products delivered. Any delivery anomaly (including missing or damaged Products, or damaged parcels) must be noted immediately on the delivery note in the form of handwritten reservations, signed by the Customer, and reported to the carrier.

In addition, any anomaly must be reported to Customer Service within fourteen (14) days of receipt of the Products, in accordance with the procedures set out in Article 12.

Rue de Verneuil reserves the right to request the return of any non-conforming or damaged Product(s).

In the event of abnormal or abusive returns, Rue de Verneuil reserves the right to refuse future Orders.

9.7. Transfer of ownership – transfer of risks

Ownership of the Products shall be transferred to the Customer only after full payment of the price, regardless of the delivery date.

In accordance with Article L.216-2 of the French Consumer Code, the risks of loss or damage shall be transferred to the Customer only when the Customer takes physical possession of the Products at the delivery address provided or upon in-store collection.

10. DELIVERY TIMES

Rue de Verneuil undertakes to make every effort to deliver Orders as quickly as possible. The Customer may track their parcel using the tracking number provided by email at the time of shipment.

Delivery may be delayed for reasons beyond the control of Rue de Verneuil. In such cases, Rue de Verneuil undertakes to inform the Customer.

Products are delivered to the delivery address provided by the Customer at the time of the Order no later than the end of the delivery period indicated at the time of ordering, depending on the destination country.

Rue de Verneuil undertakes to ensure that delivery is made within a maximum period of thirty (30) calendar days from the date of the Order, regardless of the selected delivery method.

In the case of in-store delivery, Rue de Verneuil undertakes to ensure delivery within a maximum period of thirty (30) calendar days from the Order date.

In the event of delivery exceeding the maximum period specified above, the Customer may contact Customer Service to request that Rue de Verneuil complete delivery within a reasonable additional period. If delivery is not completed within this additional period, the Customer may terminate the Contract by email or letter and obtain a refund.

The Contract shall be deemed terminated upon receipt by Rue de Verneuil of the email or letter informing it of the Customer’s decision, unless delivery occurs between the sending and receipt of such notice.

If the Order is definitively cancelled, the Customer will receive a refund of the price paid within fourteen (14) calendar days following notification of cancellation.

Each delivery is deemed completed when the parcel is made available to the Customer, in particular by the carrier, as evidenced by the carrier’s tracking system.

If the parcel is damaged or the Product does not correspond to the Order, the Customer must initiate the return procedure described in Article 12 within fourteen (14) calendar days following shipment.

11. DELIVERY METHODS – TAXES

Rue de Verneuil delivers worldwide.

All shipments to the European Union (Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (49 of 52 provinces), Sweden, Andorra, Bosnia and Herzegovina, Vatican City State, Gibraltar, Iceland, Kosovo, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Serbia, Luxembourg) and the United Kingdom are invoiced inclusive of all taxes (VAT included), according to the VAT rate applicable in France.

All shipments outside the European Union, including Switzerland and Norway, are shipped exclusive of taxes.

Any applicable taxes, including customs duties, shall be paid by the Customer upon receipt of the parcel in accordance with the laws of the destination country.

12. RIGHT OF WITHDRAWAL AND RETURNS

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Law No. 2014-344 of 17 March 2014 as transposed into Articles L.221-18 et seq. of the French Consumer Code, any consumer has the right to cancel their Order within fourteen (14) calendar days following the date on which they received the Product(s), without giving any reason and without penalty, provided that the Product(s) are returned in their original condition, unworn and unwashed, within fourteen (14) days following notification of the withdrawal decision.

The withdrawal period expires fifteen (15) days after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the Order.

To exercise the right of withdrawal, the Customer must notify Rue de Verneuil of their decision by a clear and unequivocal statement sent to the following email address:
contact@ruedeverneuil.com

The Customer may use the withdrawal form template provided at the end of the GTC, but this is not mandatory.

After notifying Rue de Verneuil of the withdrawal, the Customer must return the Product(s) concerned within a maximum of fifteen (15) calendar days from such notification. This deadline is deemed met if the Products are returned before the expiry of the fifteen (15) day period. Any withdrawal exercised after this period will not be accepted.

If the Customer exercises their right of withdrawal before receiving the Product(s), they must return the Product(s) within fifteen (15) calendar days following receipt.

All Products must be returned in perfect condition, in their original packaging, with all labels, accessories and guarantees, and accompanied by copies of the documents included with the Order. Any Product returned incomplete, damaged, deteriorated or soiled will not be refunded.

12.2. Return Procedures

Delivery costs are entirely borne by the Customer. These costs are calculated and indicated before final validation of the Order and may vary depending on the carrier, weight, volume and/or destination. Such costs are added to the Product price and are clearly indicated on the Order summary and the invoice.

12.2.1. In-store returns

The Customer has a maximum period of fifteen (15) business days following notification of their withdrawal decision to return the Product(s) to a Boutique, together with the original invoice.

To make a return:
The customer must contact Customer Service at the following address: contact@ruedeverneuil.com

12.3 Refund
Once the returned item(s) have been checked, Rue de Verneuil undertakes to refund the Customer as soon as possible, and no later than fourteen (14) calendar days from the date the Customer informed Rue de Verneuil of their decision to withdraw from the Contract (and provided Rue de Verneuil has received the item(s)), the full amount paid for the returned item(s), including delivery fees (noting that, regarding delivery fees, the maximum refund corresponds to the cost of the cheapest delivery method offered by Rue de Verneuil).

The refund will be made to the bank account or payment account used for the payment of the item(s) in the order, provided that the refund will be suspended until Rue de Verneuil has received the returned item(s). In the absence of receipt of the returned item(s) or proof of shipment within this period, Rue de Verneuil reserves the right to postpone the refund until the returned item(s) are recovered or proof of shipment is provided by the Customer. In the case of late returns or non-compliant items, the refund will be issued in the form of a store credit.

The Customer will receive a confirmation email once the refund has been initiated.

To track the return shipment, the Customer may use the tracking number provided by the chosen carrier on the carrier's website.

Attention: for returns from outside the European Union, the Customer is advised to:

• indicate on the customs form provided by Rue de Verneuil that it is an "e-commerce return" in order to obtain a return free of duties and taxes (no additional costs);

• include any supplementary documents provided for the postage of the parcel.

Rue de Verneuil cannot be held responsible for any loss or damage occurring during transport. In case of loss or damage during transit, the Customer must contact the carrier directly. If the items are not received at the warehouse, Rue de Verneuil will not be able to process the return.

In case of withdrawal under the conditions set out in Article 12 above, the refund of the full price (including initial delivery fees, if applicable) of the returned items will be made via credit to the bank card or PayPal account, no later than fourteen (14) calendar days following the receipt of the returned items by Rue de Verneuil.

However, in case of partial withdrawal concerning only part of an order containing multiple items, Rue de Verneuil will not be able to refund the delivery fees initially charged to the Customer.

13. POSSIBILITY OF EXCHANGE IN STORE
Without prejudice to the provisions relating to returns or the right of withdrawal mentioned above, Rue de Verneuil offers the Customer the possibility to exchange items ordered on the Site (excluding department store corners and outlets) in Eligible Stores for an item of the same value or a higher-value item upon payment of the price difference.

To be accepted, the exchange must strictly comply with the following conditions:

• The Customer must return the item(s) within a maximum of fifteen (15) calendar days after receiving the order, accompanied by the order shipping email.

• The exchange will be based on the price paid for the item(s) when ordered on the Site.

• Any item returned for exchange must be properly protected, in its original packaging (carefully opened packaging will not be considered damaged), and in perfect resale condition (not damaged, used, soiled, or washed by the Customer).

In the case of exchanging the item(s) in one of the Stores, the store’s general sales conditions apply. Consequently, the Customer will no longer be able to benefit from the right of withdrawal on the Site.

It is recommended that the Customer contact the Store beforehand to check the availability of the desired item(s).

14. CUSTOMER SERVICE
For any information or questions, to track an order, or for any exchange or guarantee claims under Article 15, the Customer must contact Customer Service at: contact@ruedeverneuil.com

15. LEGAL WARRANTIES: NON-CONFORMITY OR MANUFACTURING DEFECTS
If the Customer considers that a delivered item is defective, does not match its description, or is incomplete, they should immediately contact Customer Service.

In any case, every item purchased by a Customer benefits from the legal warranty of conformity provided in the Consumer Code (Articles L. 217-3 to L. 217-20) as well as the hidden defect warranty under Articles 1641 to 1649 of the Civil Code, provided that the item has been used normally and maintenance instructions followed, starting from the date of delivery.

The Customer may contact Customer Service, including via the Site contact form, for any information regarding the exercise of these guarantees. As stated in Article 26, the Customer must first contact Rue de Verneuil to seek an amicable solution when invoking one of these guarantees. These guarantees allow the Customer to return any delivered item with a defect or non-conformity for a refund under the conditions outlined above.

15.1 Hidden Defects Warranty
Articles 1641, 1643, 1644, and 1646 of the Civil Code detail the Seller’s liability for hidden defects, including the right of the Buyer to request a refund, partial refund, or to retain the item. The Buyer has two (2) years from the discovery of the defect to act.

15.2 Legal Warranty of Conformity
Articles L217-3 to L217-11 of the Consumer Code outline the obligations of the seller to deliver goods conforming to the contract, the Customer’s rights to repair, replacement, reduction in price, or contract termination, and the procedures and deadlines for exercising these rights.

16. EVIDENCE AGREEMENT
The Customer acknowledges that the order recording systems constitute proof of all transactions with Rue de Verneuil and that the acceptance of the GTC (General Terms and Conditions) is evidenced by placing an order. Digital records are considered irrefutable evidence unless a manifest error is proven.

17. LIABILITY
Rue de Verneuil reserves the right to modify website information at any time without notice. Prices may vary between the Site and stores, but this does not justify a refund outside the right of withdrawal.

Rue de Verneuil cannot limit liability for:

• bodily injury or death due to negligence;

• fraud or fraudulent misrepresentation;

• violation of consumer protection laws;

• any liability that cannot legally be limited.

Liability is excluded for non-performance caused by force majeure events as defined in Article 1218 of the Civil Code (e.g., strikes, civil unrest, natural disasters, transport issues, legislation changes). The Customer will be informed within ten (10) working days of any force majeure event. Performance obligations are suspended during the force majeure event, and deadlines are extended accordingly. If the force majeure event lasts more than one (1) month, both parties are released from obligations.

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18. LICENSE
Rue de Verneuil grants the Client a limited license for personal use of the Site, excluding any professional or commercial use of the Site.
This Site or any part of this Site must in no case be reproduced, copied, sold, downloaded, modified, or used for commercial or professional purposes without the prior, written, and express authorization of Rue de Verneuil.
The Client must not use techniques to copy a trademark, logo, or any other information (including images, text, mockups) owned by Rue de Verneuil without its prior express written consent.
Rue de Verneuil authorizes the Client, on a non-exclusive and revocable basis, to create a hyperlink pointing to the homepage of the Site provided that this link does not harm the interests of Rue de Verneuil. A link could, in particular, harm Rue de Verneuil’s interests if it gives the impression that the articles have a counterfeit nature.
Under no circumstances may the creation of such a hyperlink engage Rue de Verneuil’s liability in any capacity.

19. PERSONAL DATA PROTECTION
The Client is informed that their personal data may be collected on the Site and used by Rue de Verneuil, which acts as the data controller under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation” or “GDPR”).
Rue de Verneuil undertakes to protect and ensure the security and confidentiality of its Clients’ personal data in accordance with the GDPR, taking all useful precautions to prevent these data from being distorted, damaged, or accessed by unauthorized third parties.
In particular, Clients’ personal data may be transmitted to contractual service providers and partners acting as processors under the GDPR, who contribute directly to the management of Orders and for whom it is strictly necessary to access the personal data provided by the Client when creating and using their Client Account (identity, postal address, phone number, email address). Processors may act only on Rue de Verneuil’s instructions.
Clients’ personal data are collected for the following purposes:

• Management of Orders and relationships with Clients;

• Informing Clients about the brand’s products and commercial offers;

• Strengthening and improving Site and brand communication through newsletters and special offers based on the Client’s preferences observed on the Site;

• Improving and personalizing services offered to Clients and complying with legal and regulatory obligations.

Clients’ personal data are retained only for the period strictly necessary for the purposes stated above.
Under the GDPR, Clients have the right to access, rectify, restrict, object, and port their personal data (“Data Protection Rights”).
To exercise one or more of these Data Protection Rights, the Client must send a request by email or by post to Rue de Verneuil Customer Service, filling in the contact form on the Site or writing to the following address and providing their full name, email address, and client reference: Rue de Verneuil Customer Service, 1 Rue Jean-Jacques Rousseau, 75001 Paris.
Each request must be signed and accompanied by a copy of an identity document bearing the Client’s signature and specifying a response address.
The response to a request made under one or more Data Protection Rights will be provided within one month, extendable by two additional months depending on the complexity of the request, starting from the date of receipt.

The Client may provide Rue de Verneuil with specific instructions on how their Data Protection Rights should be exercised after their death, in accordance with the GDPR.
In the absence of such instructions, the heirs may exercise the rights relating to the communication, retention, or deletion of the deceased person’s data.

20. COMMERCIAL OFFERS AND NEWSLETTERS
Rue de Verneuil may send Clients information about the brand’s products and commercial offers by mail, email, SMS, phone, or through all web platforms managed by Rue de Verneuil on social networks, subject to prior consent.
The Client may oppose such marketing communications at any time, free of charge, by clicking the “unsubscribe” link in each email, through a Boutique, via their Client Account, by post, or by replying STOP via SMS.

21. COOKIES
This “Cookies” section explains the origin and use of browsing information collected when visiting the Site and the rights of users/Clients.
Browsing information may be stored in "Cookies" installed on the user’s/Client’s device (computer, tablet, smartphone, etc.).
Rue de Verneuil uses these cookies to facilitate navigation, personalize content and advertising, provide access to social networks, and analyze traffic data. Cookies may also be set by partners to personalize advertising outside the Site.
Cookies may appear in different areas of the Site, including areas displaying advertisements from third parties.
Only the issuer of a cookie can read or modify the information contained therein.
Except for strictly necessary cookies, prior consent is required. Users/Clients give consent by continuing to browse the Site after being informed via the cookie banner and these Terms.
Cookies expire 13 months after being placed on the user’s/Client’s device.

Rue de Verneuil uses cookies for the following purposes:

• Gather visit statistics (number of visits, page views, abandoned carts, etc.) to improve service quality;

• Adapt the Site’s presentation to the display preferences of the device;

• Remember information entered in forms, manage and secure access to reserved areas such as the Client Account and cart;

• Provide content, including advertising, tailored to user/Client interests and personalize offers.

Third-party cookies
When accessing the Site, one or more cookies from partner companies (“third-party cookies”) may be installed.
These cookies are used to:

• Identify products viewed or purchased to personalize advertising;

• Send advertising if the user/Client authorized it during registration with these providers.
  Advertising space cookies provide statistics on ad displays (number of impressions, ads shown, number of users who clicked, etc.).

Rue de Verneuil ensures partners process data collected on Ruedeverneuil.com exclusively for Rue de Verneuil’s purposes and in compliance with the French Data Protection Act.
Users/Clients may refuse third-party cookies via browser settings.

22. INTELLECTUAL PROPERTY, DOMAIN NAME AND WEBSITE
Rue de Verneuil is the exclusive owner of intellectual property rights on:

• Products offered on the Site and associated trademarks;

• The Site, including structure, organization, section titles, visual identity, design, ergonomics, functionalities, software, texts, images, sounds, know-how, graphics, and all other Site elements;

• Databases, structure, and content;

• All design elements of the Site, whether graphic or technical;

• Names, acronyms, logos, colors, graphics, or other signs used or implemented by Rue de Verneuil.

Reproduction, alteration, or use of these elements other than for personal and private use is prohibited. Any unauthorized use constitutes counterfeiting under the Intellectual Property Code.

23. AMENDMENT OF TERMS AND CONDITIONS
Rue de Verneuil may modify the Terms and Conditions at any time. Only the Terms in effect at the time of the order are binding on the Client. New Terms will be communicated on the Site and require the Client’s express consent.

24. RETENTION OF TITLE
Products remain the property of Rue de Verneuil until full payment of the price, including taxes and fees.

25. ENTIRE AGREEMENT
These Terms and Conditions and any order summary constitute the entire agreement between Rue de Verneuil and the Client.

26. APPLICABLE LAW – LANGUAGE
These Terms and Conditions and contractual relations are governed by French law. The French text prevails in case of dispute.

27. DISPUTE
Before taking legal action, the Client may seek an amicable solution or use the free mediation service provided by Rue de Verneuil: CM2C, 49 Rue de Ponthieu, 75008 Paris, France.
If no amicable solution is found, disputes will be submitted to the competent court.

Model withdrawal/cancellation form
(To be completed and returned if you wish to exercise your right of withdrawal)
To Rue de Verneuil, 1 rue Jean-Jacques Rousseau, 75001 Paris:
I/We (1) notify you of my/our (1) wish to withdraw from the contract for the sale of the following products:
Ordered on/received on:
Consumer(s) name(s):
Consumer(s) address(es):
Signature(s) (only if submitted on paper)
Date
(1) Delete as appropriate