Your items are delivered in 1-7 days after expedition in France and Europe. For expedition abroad, your items will be delivered in 7-10 days.
Our parcels will be shipped with the Colissimo Service for France, UPS & DHL for Europe and the rest of the world.
Delivery costs depends on the weight and your delivery address, you will have access to these information once you validate your order.
Exceeding delivery time, will in no case be used against Rue de Verneuil or give rise to a break of contract or any compensation for damages and interests. Beyond a period of one month following the expedition of your order, Rue de Verneuil will refund your order.
Refund and exchange :
You have 14 days following the reception of your order to return the product(s).
To be refunded, the articles must not have been worn or damaged. Delivery costs for refund will be charged to customers. Personalized items will not be refund or exchange.
In case of a return for refund, the shipping cost will be deducted from the refund when the amount of the purchase becomes inferior to the requested minimum for the free shipping.
To return your product, you just have to formerly contact our customer service by email to the following address firstname.lastname@example.org.
Please give us your complete name, number of order, article(s) you want to return and if you want a refund or a return.
Once your demand validated by our service, you will have to send your article well packaged to the following address:
RUE DE VERNEUIL / SARL VANITIES
1 rue Jean Jacques Rousseau
And please don’t forget to send us your tracking number.
Once we received the order, we will send to you a confirmation e-mail. The refund will be proceeded provided that return terms are met and it will be credited to the bank account used for the initial payment. You will be refunded for the amount of your purchase, delivery costs will be to your charge.
If case of an exchange, it will be made as soon as possible depending on the availability of the product.